Return & Refund Policy

Return & Exchange:

Our Return & Exchange policy lasts 7 days after the date of delivery. If 7 days have gone by since your delivery, unfortunately we can’t offer you a return or exchange. Eligibility for Return / Exchange of a product:-
  • The item delivered must be unused and in the same condition as you have received. It must also be in the original packaging along with its brochures / catalogues / user manual etc., as the case may be. 
  • Return and Exchange is not accepted for reasons including but not limited to (a.) Order placed with wrong model, (b.) Order placed with wrong color etc. Our team makes their best effort to keep our product’s images, description and title as clear as possible. We request our customers to please carefully go through our product’s description before placing an order. 
  • Return and Exchange is not accepted in case the product is physically damaged during installation or its application by the user. 
  • Return and Exchange for tempered glass is not accepted. Such return / exchange is only accepted in case of an in-transit damage, if found. 
  • Return and Exchange is not accepted if the protective film (if any) installed over the product is removed. 
  • Non-qualifying Return / Exchange include any item(s) sold with a "BOGO" offer. 
  • Order ID and Invoice should be available for processing a Return or Exchange request.  
Once the Return / Exchange request is accepted, Case World will arrange a reverse pickup for your order. All you need to do is pack the product along with its original packing box, brochures, catalogues etc. and mention our address over it. However, there may be instances, where return pick up facility is not available at a location. In such cases, the buyer shall be requested to ship the product back to us. For eligible return / exchange cases, the return shipping cost, if any, borne by the buyer shall be compensated by way of discount voucher / coupon code / store credit which can be used and redeemed over the website of Case World while placing your next order.

Refunds :

Once a returned product is received, we will send you an e-mail notifying its receipt. The product returned shall thereafter undergo QC (Quality Check). Returns qualifying the QC shall be eligible for refund/exchange, as the case may be. Case World shall notify you regarding the approval or rejection of your refund/exchange.

Refunds shall be processed in the form of bank transfer / UPI payment for prepaid orders and store credit / gift voucher for CoD orders. Such store credits / gift vouchers can be used at our website to shop for any other product(s) and shall usually remain valid for a period of 6 months from the date of issuance.  
Partial Refunds :

Partial refund may be given only in cases where a product returned does not qualifies the QC but is deemed to be eligible for return in good faith or as a goodwill gesture towards a regular buyer by Case World. In all such cases our team will connect with the buyer and will resolve the matter amicably. The liability of Case World shall remain limited to 50% of the total order value under partial refund program for eligible cases.